Terms & Conditions

Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Kings Park Accommodation Chinchilla.

SPECIFIC ROOMS CANNOT BE GUARANTEED.

PRICES AND GST:
Prices are quoted in Australian dollars and are on a per room per night basis. The rates are subject to change without notice until booking is paid in full. All prices include 10% GST.

HOW TO BOOK:
Reservations can be made online www.kingsparkaccommodation.com.au or by calling 07 4662 7733 .

PAYMENT:
Full payment is to be made on arrival during the check-in process. Payment will be require for the full stay (room value) and the additional security bond.

• Valid photo identification is required to check-in, regardless of method of payment.
• Payment can be made via cash, credit card or EFTPOS.
• The card holder must be present with the credit/debit card on arrival to make the payment.
• Please note that all amounts shown on our confirmation and registration card are in Australian Dollars.
• Accepted credit cards are Visa, MasterCard, and American Express.
• A 2% credit card fee applies to payments made for bookings made online (excludes direct booking via our own website). You may wish to change your payment choice on arrival to cash or EFTPOS to avoid the fee.

ARRIVAL / DEPARTURE:
Check-in time: after 14:00 (2pm) unless by prior arrangement.
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00am - an extra night's rate will be charged, subject to availability.
Minimum lengths of stay apply during special event periods, as determined by Kings Park Accommodation Chinchilla.
All Kings Park rooms are NON SMOKING. All rooms have outdoor balcony areas and ashtrays will be provided upon request.

MAXIMUM CAPACITY PER ROOM:
Kings Park maximum accommodation configuration for all guests / bookings are as follows:

Rooms are equipped with Queen beds. Selected rooms have two single beds. If the single bed configuration is required please advise your preference at time of booking. Roll away beds & Baby porta-cots are also available for additional hire.

VISITORS:
All visitors are required to vacate the building by 11pm. Only registered guests up to the maximum rooming configurations can stay afterwards (see table above).

NO PARTY & NO EXCESSIVE NOISE POLICY:
Kings Park may evict a guest or visitor without warning, should conditions warrant. Physical abuse towards staff, residents, other guests or security personnel will result in eviction and a life-time ban from Kings Park. Our "No Party & No Excessive Noise" policy, which you accept upon check in will be strictly enforced. Any subsequent damage caused will be charged to the guest.
Any person/s found to be creating excessive noise, having a party in their accommodation or exceeding the number of permitted guests (listed above), will be evicted without refund.

EVICTION OF A GUEST:
Kings Park may evict a guest or visitor without warning, should conditions warrant;

• Intoxication and unsavory behaviour
• Overcrowding - when the number of persons in the rooms exceeds the number of sleeping positions (see table above)
• Physical or verbal assault towards staff, residents or other guests
• Willful damage to Kings Park property
• Any incident for which the police need to be called onto the premises
• Any behavior posing a safety threat to others
• Ignoring advice to reduce excessive noise (music or other noise)
• Throwing of objects over room balconies or from windows
• Smoking ($200 cleaning and deodorizing fine also applies)

IDENTIFICATION:
Adequate identification is required at time of check-in at Kings Park to verify your identity and must match the name on the reservation. A current drivers license, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by an official Government issued ID which includes a photo and is valid at the time of your arrival. This ID may be copied and stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card crime. We believe that this policy best protects our guests and benefits all credit card holders, far beyond a simple signature comparison. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.

SECURITY BOND / CREDIT CARD AUTHORISATION:
A credit card authorisation (pre-auth) will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):

• Any breakages or damage incurred during your stay.
• Any excessive cleaning charges, above the normal level of cleaning due to the room being left in an unacceptable state.
• Additional guest services / food and beverage charges / cleaning charges.

We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.

The minimum amount of funds we pre-authorise is $100 per room.

Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.

CASH BOND POLICY:
Without the above mentioned credit card (pre-auth) bond, we can accept a cash security bond at time of check-in. This is at our Property Managers / Reception staffs' discretion. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. Guests who damage property will be blacklisted and we may choose to involve / notify the police. All cash paying / cash bond guests must agree to allowing Kings Park to make a photocopy of at least one form of government issued photo identification at time of registration / check-in.

The minimum cash bond required is $200 per room.

Cash bonds will NOT be refunded until a complete inspection of the vacant rooom by our staff has been conducted. The registered guest name must exactly match the name provided on the photo identification. This person is responsible for the room and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.

LOST KEYS
If you lose a room key that is issued to you, then we may charge you a fee of $150 to pay for the lock on that room to be replaced and for a new key to be cut. This fee will either be deducted from your cash bond, charged to your credit card or invoiced to your company.

SERVICES PROVIDED:
All bed linen, bathroom towelling and kitchen tea towels are provided. A complimentary selection of guest bathroom amenities is also supplied along with kitchen detergent.

Kings Park offer bi-weekly housekeeping service (twice within 7-days) and a daily re-fresh on all other days. A daily re-fresh is simply all beds made and surfaces cleaned. Bed linen is changed during the full service. Some discounted rates, including but not limited to our long-stay guests, only offer a once weekly full service. The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival.

Should during your stay, you require an additional full service outside the normal cycle, this can be arranged at an extra fee. Reception is able to supply additional toiletries upon request at any time.

RUBBISH REMOVAL:
A rubbish bin is provided on the ground floor or each accommodation block for the removal of rubbish from the rooms. All guests are responsible for the removal of their own kitchen rubbish on a daily basis. Bags are provided for this purpose.

CANCELLATIONS:
Our general cancellation policy for bookings made direct on our website or via our reservations team, is no penalty if cancelled prior to 12 Noon the day prior to your arrival. However some rates have different policies and some special event periods, have a no cancellation policy. The cancellation policy will be explained to you during your reservation over the phone or sent via email with your confirmation if booking online.

DESCRIPTIONS, PHOTOGRAPHS and MAPS:
Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual rooms occupied may vary in decor and inclusions from those shown.

TRAVEL INSURANCE:
We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.

UNACCOMPANIED MINOR/S:
A child who is staying without the accompaniment of a parent, guardian or adult over the age of 18 years is considered by most hotels as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Kings Park if they can satisfy the normal payment, bond and identification requirements. Kings Park strongly advises against minors staying alone without adult supervision for safety reasons, . Kings Park cannot accept any responsibility for injury caused by an unsupervised minor staying in our accommodations, nor can we provide the service of supervising and caring for a minor during their stay.

LIMIT OF LIABILITY:
We do our best to ensure your booking arrangements are satisfactory, however Kings Park does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

SPECIAL CONDITIONS:
If in the event that Kings Park cannot provide the room as requested, we will find alternative accommodation in another room at the same property. In extreme cases we will relocate guests to a nearby hotel of similar or better standard (including transportation) or offer a full refund.

In the event that a guest fails to pay immediately upon demand any amount owing to Kings Park , pursuant to the booking and accommodation (including without limitation those incidentals such as cleaning, etc. set out above) Kings Park  reserves the right to deny access to the guest and ask that they vacate the premises.

If in the event that a guest has caused damage to the property or effected other guests / occupants of the property, Kings Park reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.

If a guest / occupant behaves in an unacceptable or aggressive manner to other guests / occupants or Kings Park security staff, or is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

All Kings Park buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Kings Park takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.

RIGHT OF ENTRY:
In the event that our management personnel have a legitimate cause for concern or if a guest has not been seen or able to be contacted over a period of time a room may be entered by our staff to ensure the safety and comfort of other guests and our property.

FORCE MAJEURE:
Guests and booking agents of Kings Park are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.

FREE INTERNET:
Free Internet is available.
Limit of 2GB per room / per 24hr period, excess usage fees may apply.